Social responsibility

Regarding its customers, Schneider Electric’s goal involves to behave with integrity and respect in a spirit of creation of shared value. The Group is committed to anticipate and take into consideration their expectations, in order to constantly improve its products and services, its technology to support the development of its customers.

Quality and customer satisfaction are one of the challenges that Schneider Electric has set itself. Image and satisfaction surveys involving customers are regularly conducted, in all countries where the Group has a significant presence.

In addition, the Six Sigma program, deployed worldwide, makes possible increased customer satisfaction relating to quality and performance. This method notably involves reducing rejects to obtain a 50% fall in the cost of non quality.

Schneider Electric also makes targeted acquisitions to enhance its lineup with solutions to manage, optimize and reduce customers’ energy consumption.

Lighting consumes 19% of the electricity generated worldwide. Our public lighting management systems adjust lighting levels to local needs and lengthen bulb lifespan, thereby reducing replacement and maintenance costs and cutting electricity consumption by up to 40%. The cities of Amiens, France and Delhi, India have chosen these solutions, which also allow them to manage programming and network incidents remotely, via GSM.